Orders

View and manage all your orders — delivery progress visible in real time

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Good to know Order status updates automatically: unpaid orders close after 30 minutes; after payment they move through "Confirming (19 block confirmations) → Delivering → Completed". To request an after-sales refill, use the one-click button inside a completed order.
GUIDE

Order Status, Delivery Progress & After-Sales

Every order leaves a trail; the warranty has your back

📖 Read more: order status flow & after-sales rules

🔄 How do order statuses flow?

Orders follow a state machine: Pending → Confirming (on-chain block confirmations) → Delivering → Completed. Unpaid orders close automatically after 30 minutes; you can also cancel manually. Every status change is derived from timestamps and fully recorded — refresh the page or come back tomorrow, and progress picks up seamlessly.

📦 Where do I track delivery?

Click any order to open its details and timeline — every milestone from payment to delivery start to completion at a glance. Engagement products execute in batches per the plan's promised schedule with live progress; accounts are auto-delivered inside the order right after payment, ready to use immediately, no manual steps.

🛡️ How do I request refills or warranty service?

All engagement plans include a warranty period: if drops exceed the promised rate, request an after-sales refill with one click on the order detail page — the excess is refilled free within 48 hours, unlimited times. Account products carry a 7-day warranty. All after-sales records are archived; full rules in Delivery & Warranty.